Frequently Asked Questions


our 100% Guarantee

We want to take care of you. To relax you and help you let go of your stresses.

We ask that if you are not satisfied with the session then please don't pay us and there will be no hard feelings, promise! *

*If you do decide it's not for you, our service will no longer be available to you in the future. 

*Guarantee does not apply to multi-session/group bookings, so please be sure you try us out first. 


ABOUT THE MASSAGE

What specifically does your haven massage consist of?

It's a specially tailored, carefully thought through treatment which is designed to deeply relax. It involves using rich, organic scented oils to massage your body from head to toe. The oils are specially blended to create a light, relaxing scent and deeply nourish the skin. You will be given an eye mask to rest your eyes, music to help calm your mind, and other luxurious special touches which we will leave as a surprise. 

What type of massage technique do you do?

Our signature Haven Massage is a carefully designed combination of deep tissue, aromatherapy and classical techniques. It alternates between rhythmic strokes and deep tension release. The idea is to release muscle tension whilst at the same time promoting deep relaxation.

If you would like to tailor your massage to a particular style, you can just let us know when you make your booking by selecting one of the Special Options. Your therapist will also be very attentive to your needs during the session. 

Who will my therapist be?

An experienced female massage therapist and qualified physiotherapist. She will have an excellent ability to relax you as well as a warm, caring and light personality.

What should I wear for the massage?

You can dress to your own personal level of comfort. Most ladies wear their underwear and a towel.

What will you perform the massage on?

Typically the massage is conducted on your bed. The therapist will bring a soft cotton sheet to cover the bed with protecting it and creating a lovely soft feeling. However, if you have a massage table we will happily set it up for you!

Do I need to provide anything for the massage?

You will only need to provide two large clean towels. The rest is completely taken care of.

What if I am pregnant?

We ask all our pregnant clients to be past their first trimester before beginning any course of pregnancy massage treatments. It is perfectly safe to have our massage whilst you are pregnant, as our therapists are familiar with pregnancy massage techniques.  For more information, see Therapies

Are there any side effects?

The idea is to help your body and mind to completely relax and let go of built up stresses and tension. For some people, that can occasionally mean some minor symptoms after the massage like feeling light-headed, sleepy, or very thirsty. This is perfectly normal and is the result of the body releasing toxins, tension and increased blood flow.

It is recommended you do not do anything strenuous immediately after the massage and you stay hydrated by drinking lots of clean, filtered water. 

What if I am allergic to something?

If you have any allergies, please do let us know when booking a session. That way we can make sure we cater for your allergies in the best way possible. 

ABOUT MONEY AND BOOKING

How much does it cost?

Please see the Pricing page for the current costs and special offers.

Can I book one session at a time?

Yes absolutely. If it is your first session then please do try us out before booking multiple sessions.  

Can I book multiple sessions?

Yes you can book more than one session if you like. 

Where are you located?

The service is available in zone 1-3 Central London.

What times are you available?

Monday to Sunday 9am - 10pm

Click Book Now to see available dates/times

How do I book?

Simply click Book Now, choose a duration for the session and pick the date and time you would like from the calendar. You can then enter your details and location and request the booking. Your booking will be confirmed by email and sms as soon as the therapist has the chance to review it.

If you would like to pay for multiple sessions, please send us a message and we will get back to you.

How much notice do you need before a booking?

At least 90 minutes notice to give enough time for last minute preparations and travel time.  

How do I pay?

You pay the therapist by cash after each session. If you are booking a series of sessions in advance, you can pay by bank transfer (details will be provided) or pay the total amount in cash when you have your first session. 

Should I tip my therapist?

That is totally up to you! If you do tip it will be graciously received, but please know that there is no expectation whatsoever. 

How can I cancel my booking?

You can cancel your booking any time. However, we do ask that you give as much notice as possible. This is because two hours before your session, preparations are being made and your therapist may even be on her way. 

Are you reputable and insured?

We are a new company and are steadily and happily growing. The majority of our new clients come to us through recommendation.

We have public liability insurance which covers all aspects of massage and spa based services conducted at any location.  

Where are you based ?

Haven is a London based company, registered office 26 York Street London, W1U 6PZ.

I'm a gentleman, what about me?

Sorry, our sessions are only for women at this time. 


Why are your massages a little more expensive than others out there?

Our massage is not an ordinary massage. A tremendous amount of time, care, attention to detail and investment goes in to creating the experience of each session. We have thought very carefully about every aspect of the session so as to create the ultimate luxury massage experience for you. Here are a few main features that make our offering unique:

  • Our therapists are chosen not just for their skill-set, but also based on who they are as people. Their intention and ability to give to others and enjoy what they do is essential!
  • We come to you and bring everything with us. The idea is that you don't need to travel anywhere and take too much time out of your schedule to enjoy a massage. In return we can only do a few sessions in one day...but the ones we do are exceptional.
  • The items that we use to create an ultimate luxury massage have been carefully researched and curated. The oils are cold-pressed and organic and selected for their skin nourishing properties. The massage table and sheets are high quality and feel amazing. The music is specially sourced and selected. The list really does goes on...

We are confident that once you try us, you will never go back to regular massages!